We want every VIVENZO piece to meet your expectations.

If there is an issue with your order, we are here to help.

Eligible Returns & Exchanges

We accept returns or exchanges only in the following cases:

• Manufacturing defects

• Items damaged during transit

• Incorrect item received

Requests must be made within 7 days of delivery.

Non-Eligible Returns

For hygiene and quality reasons, we do not accept returns or exchanges for:

• Jewelry that has been worn

• Normal wear and tear

• Change of mind

• Improper use or care

Condition Requirements

Returned items must be:

• Unworn and unused

• In original condition

• In original packaging

Items that do not meet these conditions will not be accepted.

How to Request a Return or Exchange

Please contact us at  contact@vivenzo.ca with:

• Your order number

• Clear photos of the item

• A brief description of the issue

Our team will review your request and get back to you promptly.

Shipping Costs

• If the issue is due to a defect or our error, we will cover the return shipping.

• Otherwise, shipping costs are non-refundable.

Final Sale

All approved returns or exchanges are handled on a case-by-case basis.
VIVENZO reserves the right to refuse any request that does not meet our policy.